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Shipping Guidelines

Godiva is committed to bringing you the finest products and superior customer service. We take pride in making certain that each item ordered is delivered in a timely manner and in excellent condition. We use professional shipping companies such as UPS, DPD, Chronopost and TNT. The volume of gifts we ship throughout Europe on a daily basis allows us to offer premium shipping services at very competitive costs.

Delivery Address

Please complete all applicable fields. A phone number is mandatory. Please write the phone number without spaces and without the country code.

If your delivery address (e.g. Ireland) has NO postal code, put 'n/a' in the zip code field.

We do not deliver to P.O. Boxes or military bases.

A signature is typically required for delivery. We deliver during business hours; please use an address where you know the recipient or another adult will be available. In some countries the shipper will leave the parcel in front of the door or with a neighbor when requested in the delivery instructions field. We cannot guarantee that the delivery company will follow these directions. At hospitals or companies we will deliver at the reception desk. The name of the recipient is always on the box, so the recipient can easily be informed.

Customs and Duties

Recipients will never be charged duties or custom fees. The amount of your order includes duties and taxes UNLESS it is clearly stated otherwise in the shopping cart and the order confirmation email.

For shipments outside the European Union it is highly unlikely, but possible, that customs will physically inspect the parcel. This can cause a delay of 24-72 hours. We cannot be held responsible for this unfortunate event.

Godiva Responsibilities

Godiva accepts responsibility for the timely delivery of your order in accordance with the selected shipping method. Godiva is not responsible for failed deliveries when
(1) The customer provides an incorrect or outdated address.
(2) The gift recipient is on vacation and/or not available
(3) The customer does not promptly (24 hours) provide a corrected/new delivery address
(4) Severe weather conditions occur (snow, ice, floods etc).
If the delivery company has to return a product to Godiva Online Store for any of the above reasons (except for severe weather conditions), neither the product nor the shipping will be refunded. However, the customer may request to reship the product if he or she agrees to pay the shipping and handling charge a second time. If the address was incorrect or outdated at the first delivery attempt, Godiva will only reship the product if a new delivery address is provided by the customer. Please note that if the product is damaged when returned, we cannot reship the same product. Therefore, an extra fee may apply acoording to the product's value if the customer wishes to reship a new product.

Shipping Methods

Godiva offers multiple shipping methods to meet our clients' needs. Please select the method that best matches your needs.

We use a professional shipping company to deliver your gift on the requested date. If the recipient is not available, we leave a message on the door or deliver to a neighbor.

Standard Delivery

With Standard Delivery, Frucon² guarantees that your gift will be delivered in good condition, on or before the requested delivery date. In the unlikely event that a gift is not delivered in a timely manner, we will reimburse 25% of the delivery charges if it is 1 business day late, 50% of the delivery charge if it is 2 business days late and 100% of the delivery charge if it is 3 or more business days late. No refund will be applied when the gift has been delivered early.

Please note that this refund does not apply if delivery was attempted but the recipient was not home, if the address is incorrect or incomplete, if delivery was delayed due to inclement weather or strikes, and in other extraordinary circumstances. Please also note that some locations in Europe require 2 to 3 days. If your location requires additional delivery days you will be notified by our Customer Service team.

We recommend shipping to a business address when possible as a signature is generally required.

Express Delivery

Express delivery gifts are given extra attention by our customer service department and priority by the shipper.

With Express Delivery, Frucon² guarantees that your gift will be delivered in good condition, on the requested delivery date. In the unlikely event that a delivery attempt is not made on the requested day, we will reimburse 50% of the delivery charges if it is 1 business day late or early, and 100% of delivery charges if it is 2 or more business days late or early.

Please note that these refunds do not apply if delivery was attempted but the recipient was not home, if the address is incorrect or incomplete, if delivery was delayed due to inclement weather or strikes, and in other extraordinary circumstances. Please also note that some locations in Europe require 2 to 3 days. If your location requires additional delivery days you will be notified by our Customer Service team.

Saturday Delivery

We offer delivery Monday to Friday throughout Europe. Saturday delivery is currently offered in Belgium and France.

Terms and Conditions

For more details, please see our terms and conditions.