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Shipping guidelines

Godiva is committed to bringing you the finest products and superior customer service.

We take pride in making certain that each item ordered is delivered in a timely manner and in excellent condition and to do so we use professional shipping companies.

We offer delivery Monday to Friday throughout Europe. Saturday delivery is currently offered in Belgium, France, the Netherlands, and Luxembourg. Please note that delivery days and available shipping methods may vary during the summer months and peak seasons.

Please note that we cannot guarantee a specific time of delivery, nor a courier call before delivery.

Please review the following guidelines and suggestions to ensure a successful delivery of your carefully selected gift. Any questions? Please call or email; our customer service staff will be happy to help you.

Delivery Address Guidelines

Please complete all applicable fields.

A phone number is mandatory. Please write the phone number without spaces and without the country code.

If your delivery address (e.g. Ireland) has NO postal code, put 'n/a' in the zip code field.

We do not deliver to P.O. Boxes or military bases.

A signature is typically required for delivery.

We deliver during business hours; please use an address where you know the recipient or another adult will be available to sign for the parcel.

In some countries, the shipper will leave the parcel in front of the door or with a neighbor when requested in the delivery instructions field. We cannot guarantee that the delivery company will follow these instructions.

To ensure a successful delivery, the receiver may receive email notifications from the courier or our customer service team. If you would prefer to not have these notifications go to the receiver, please input your own email address and you will receive these notifications directly.

At companies, we will deliver to the reception desk. The name of the recipient is always on the box, so the recipient can easily be informed. The delivery from the reception desk to the recipient is the responsibility of the company.

For delivery to a hospital, we require the floor level, the route, and the room number, since not all deliveries are accepted at the reception. Delivery from within the hospital to the recipient is considered to be the hospital’s responsibility.

For delivery to a hotel, please ensure that the name of the registered hotel guest is input in the recipient field. Express shipping is recommended for deliveries to hotels to ensure the parcel arrives during the guest’s stay. Delivery from the reception desk to the recipient is considered to be the hotel’s responsibility.

Customs and Duties Guidelines

Recipients will never be charged duties or custom fees. The amount of your order includes duties and taxes unless it is clearly stated otherwise in the shopping cart and the order confirmation email.

For shipments outside the European Union, it is highly unlikely, but possible, that customs will physically inspect the parcel. This can cause a delay of 24-72 hours. We cannot be held responsible for this unfortunate event.

Godiva’s Responsibilities

Godiva accepts responsibility for the timely delivery of your order in accordance with the selected shipping method.

Godiva is not responsible for failed deliveries when:


  • The customer provides an incorrect or outdated address.
  • The gift recipient is on vacation and/or not available.
  • The customer does not promptly (within 24 hours) provide a corrected/new delivery address.
  • Severe weather conditions occur (snow, ice, floods etc).
  • Other extraordinary events out of Godiva’s control (border closures, health emergencies, etc.).

If the delivery company has to return a gift to Godiva for any of the above reasons (except for severe weather conditions), neither the gift nor the shipping will be refunded.

However, the customer may request to reship the gift if he or she agrees to pay the shipping a second time. If the address was incorrect or outdated at the first delivery attempt, Godiva will only reship the gift if a new delivery address is provided by the customer.

Shipping Methods and Godiva’s Commitments

We send an email with tracking information to all our customers. If you should have any questions about the tracking information or the shipment of your order, you may contact our customer service department: godivachocolates@frucon.net

Standard Delivery

We use a professional shipping company to deliver your gift close to the requested date (may arrive slightly before or after).

If the recipient is not available, the courier will leave a message on the door with details regarding a possible second delivery attempt, the details of the collection point to which the parcel was delivered, or notification that the parcel was delivered to a neighbour or collection point. Our customer service department will keep track of gifts with standard delivery and contact the customer if any issue should arrive in order to quickly resolve it.

We recommend shipping to a business address when possible as a signature is generally required.

Godiva guarantees that your gift will be delivered in a timely manner and in good condition, however we cannot offer any compensation for late deliveries with Standard Delivery.

Saturday Delivery

We use a professional shipping company to make a delivery attempt of your gift on the requested date.

If the recipient is not available, the courier will leave a message on the door with details regarding a possible second delivery attempt, the details of the collection point to which the parcel was delivered, or notification that the parcel was delivered to a neighbour or a collection point. Saturday delivery gifts are given extra attention by our customer service department and priority by the shipper.

Express Delivery

We use a professional shipping company to make a delivery attempt of your gift on the requested date.

If the recipient is not available, the courier will leave a message on the door with details regarding a possible second delivery attempt, the details of the collection point to which the parcel was delivered, or notification that the parcel was delivered to a neighbour or a collection point. Express delivery gifts are given priority by the shipper.

Terms and conditions

For more details, please see our Terms and conditions.